As mobile video grows more prevalent, hoteliers should be mindful of how they incorporate it into their marketing strategies.
NEW YORK—Mobile video is an increasingly important tool in the digital marketing toolbox.
Speaking during the “Mobile video best practices” panel at the 2019
HSMAI Digital Marketing Strategy Conference, Colleen Coulter, Facebook’s
head of industry for travel, noted there are 2.7 billion users of
smartphones and 400 million daily users for platforms like Instagram.
That makes mobile video one of the most effective ways to reach
consumers, she said.
Increasingly people are turning to mobile channels for travel inspiration, Coulter said.
“We see people again and again go to video platforms to be inspired,” she said.
Here are some things to keep in mind when crafting marketing campaigns built around mobile video:
Work in your larger campaignKarin Salinas, SVP of marketing for Baha
Mar Resorts, said one of the keys for the Bahamian resort was to
incorporate mobile video with its larger marketing efforts. Short mobile
videos tied back to similar messaging and content in traditional
“We built a campaign really thinking about all the channels we would
use,” she said. “So in production, we had a clear underrating of what we
wanted to serve in each platform.”
Find partners to drive ROIDaniella Levy, senior manager of global
brand marketing for Sheraton at Marriott International, said her
company’s mobile video campaign to shift perceptions on the Sheraton
brand was widely successful.
One marker of that success was cost-effectiveness, as the company
utilized third-party content creators geared toward social media, and
mobile video was significantly less expensive than traditional
marketing, she said. The shoots also were quick and significantly less
disruptive at Sheraton properties, she added.
“Because we had a network deploy six videographers, it was a light
lift on the hotels, with just one producer and one videographer,” she
said, noting the videos were “super cost effective.”
Aspect ratio mattersWhile the traditional thinking is that all video
content should be horizontal, Coulter noted most mobile users are
holding their phones vertically, which makes either vertical or
squared-shaped videos more effective for the medium. She noted companies
can contain costs by repurposing existing content.
“And you don’t need to do a reshoot,” she said. “You can pair horizontal assets to create a vertical video.”
Shorter is betterCoulter said the ideal video length for mobile
marketing spots is roughly six seconds, and marketers need to think
creatively about how to deliver their messaging and content in that
amount of time.
“You need to be comfortable with challenging preconceived notions on
how much time you need,” she said. “And incorporate quick cuts of
She said the shorter video trend is extending from mobile to more traditional channels such as television ads.
Know your goalLevy and Salinas noted their two marketing campaigns
had different goals—Baha Mar was trying to drive up consumer awareness
for a new resort while Sheraton was trying to shift perception of an
existing brand—and that was impactful on how they approached their
Salinas said because Baha Mar is so new, the company had more limited marketing resources and had to make the most of them.
“Mobile is very targeted,” she said. “And it lets you serve different (audiences) with smaller videos.”